Legal

Shipping & Delivery Policy

Effective date: 22 June 2026  ·  Satori Consulting, Bavdhan, Pune, Maharashtra

All products are delivered digitally. There is no physical shipping. Delivery is to the email address provided at checkout via Razorpay.

No Physical Shipping

The RecoveryFile does not sell or ship physical goods. All products — templates, guides, and completed case files — are delivered digitally by email. Delivery timelines begin from the moment Razorpay confirms payment to us.

Recovery Readiness Checklist Free Digital download
Method Email link sent automatically on form submission
Timeline Within 1 hour of form submission
Format PDF (7-checkpoint self-audit + bonus templates)
Not received? Check your spam folder, then write to Santosh.k@phronesiz.com
Letter Pack ₹999 Digital download
Method Email with download links sent after payment confirmation
Timeline Within 24 hours of payment (typically within 2 hours)
What's included 7 escalation letter templates (.docx, editable) + Letter Pack Quick-Start Guide (.pdf)
Not received? Email us your Razorpay transaction ID at Santosh.k@phronesiz.com — we will resend within 4 hours
Complete System ₹4,999 Done-for-you service
Step 1 Within 24 hours of payment: you receive an intake email asking you to share a Google Drive / Dropbox / OneDrive folder link containing your case documents
Step 2 After you share your folder: we study your documents and build your recovery file
Delivery Completed case file returned to you within 5 business days of receiving your folder — typically sooner
What's delivered Your personalised 10-section Case Brief, reconciled payment ledger, and a start-here guide — all in a shared folder
Delay? If we anticipate a delay beyond 5 business days we will notify you proactively
Recovery War-Room ₹24,999 Premium service — manual
Step 1 Within 48 hours of payment: you receive a call-scheduling link to book your consultation with our founder
Step 2 Consultation call held — we review your case, assess fit, and brief you on the agency approach
Step 3 Agency introduction made within 5 business days of the call, subject to case fit and agency availability
Important Agency names and contact details are never shared before the consultation call. This gate is non-negotiable — it protects both the client and the agency relationship.
Questions? Write to Santosh.k@phronesiz.com at any stage

Delays and Non-Delivery

If you have not received your files within the timelines stated above, write to us at Santosh.k@phronesiz.com with your Razorpay transaction ID. We will investigate and resolve within one business day.

Please check your spam/junk folder before contacting us — automated emails sometimes land there.

Contact

Santosh.k@phronesiz.com  ·  Satori Consulting, Bavdhan, Pune, Maharashtra, India