Legal
Shipping & Delivery Policy
Effective date: 22 June 2026 · Satori Consulting, Baner, Pune, Maharashtra
Your products are delivered digitally by email — we do not ship any physical product to you. Optionally, we can arrange physical dispatch of your finalised notices to your counterparty through partner services; this is covered in "Optional physical dispatch of notices" below.
No Physical Shipping
The Recovery File does not sell or ship physical goods. All products — templates, guides, and completed case files — are delivered digitally by email. Delivery timelines begin from the moment Razorpay confirms payment to us.
Method
Email link sent automatically on form submission
Timeline
Within 1 hour of form submission
Format
PDF (7-checkpoint self-audit + bonus templates)
Method
Email with download links sent after payment confirmation
Timeline
Within 24 hours of payment (typically within 2 hours)
What's included
7 escalation letter templates (.docx, editable) + Letter Pack Quick-Start Guide (.pdf)
Step 1
Within 24 hours of payment: you receive an intake email asking you to share a Google Drive / Dropbox / OneDrive folder link containing your case documents
Step 2
After you share your folder: we study your documents and build your recovery file
Delivery
Completed case file returned to you within 5 business days of receiving your folder — typically sooner
What's delivered
Your personalised 10-section Case Brief, reconciled payment ledger, and a start-here guide — all in a shared folder
Delay?
If we anticipate a delay beyond 5 business days we will notify you proactively
Step 1
Within 48 hours of payment: you receive a call-scheduling link to book your consultation with our founder
Step 2
Consultation call held — we review your case, assess fit, and brief you on the agency approach
Step 3
Agency introduction made within 5 business days of the call, subject to case fit and agency availability
Important
Agency names and contact details are never shared before the consultation call. This gate is non-negotiable — it protects both the client and the agency relationship.
Optional Physical Dispatch of Notices
As a value addition, you may ask us to arrange physical delivery of your finalised letters or legal notices to your counterparty (the party you are pursuing). This is fulfilled by independent third-party dispatch, courier, and legal-notice partners — it is a service delivered to your counterparty, not a physical product shipped to you.
Delivery timelines, tracking, and proof-of-delivery follow the relevant partner's process. Any dispatch charge is separate from your product price and is agreed with that partner. We coordinate the hand-off and pass on tracking or acknowledgement of delivery wherever the partner provides it.
Delays and Non-Delivery
If you have not received your files within the timelines stated above, write to us at santosh@therecoveryfile.com with your Razorpay transaction ID. We will investigate and resolve within one business day.
Please check your spam/junk folder before contacting us — automated emails sometimes land there.
Contact
santosh@therecoveryfile.com · Satori Consulting, Baner, Pune, Maharashtra, India